Sure. You can request paintings in any size you want. About the size choice, there are 4 types as the follows:
4.Create a custom size: If the size you need does not match the painting's original aspect ratio, our experienced artists will extend or reduce some of the painting's background to achieve the best possible result. We can also reproduce detail (a part) paintings of a larger original painting. Our artists are very flexible and there is not limit to what they can do. Just let us know what you want.
How much does an oil painting reproduction cost?
Our oil painting reproductions are priced according to your selection of painting, size and the framing you choose. Please tell us your final choice, then we quote you the exact price.
I have a photograph. Can you paint it and how much does it cost?
Of course. We have professional artists. We will turn your photos into beautiful original handmade arts. Just send us your photos with any special instructions (including sizes and subjects), we will quote you the exact price.
Can you add color to a black and white photograph?
Yes. That's a frequent request from our customers. We can paint color portraits from old black and white photos or damaged photos and can even provide some color correction.
Can you create a new oil painting from a bunch of different photos?
Sure. It's called a composite painting. Since our artists start from scratch there is no limit to what they can add to or subtract from the original photos. An example could be a family portrait with an additional person, a different background or a photograph painted in the style of a particular artist. We can paint any effect that you want.
Can I purchase original arts from your website?
Of course. We hope to add more original pieces to our collection, but we can create original paintings from your photographs. Please see our samples.
How long will it take to receive my painting after I finish the payment?
If we have your painting in stock, we will ship it as soon as we receive your payment. We ship the painting out by Express DHL, EMS, FedEx or UPS. Normally it takes 3-4 days to your door. If we don't have your painting in stock, we will custom paint it for you. Most custom orders are painted & delivered within 10-20 days. If your painting is much larger, or if is extremely complex, the artist will spend a bit more time with it.
Will your artist sign the painting?
Usually our artist will not sign the painting, if you need any signature please email us the detail.
Are the paintings delivered framed or unframed?
If you don't choose a frame or a gallery wrap for your painting on our site, your painting will be delivered unframed. We will roll it into a hard art tube. If you choose a frame or a gallery wrap on our site, we will free stretch the painting and put all the necessary hardware for you to hang on the wall.
What are your shipping charges?
We offer Free Shipping on all orders to worldwide.
Your shipping is free, does that cover customs or taxes?
As with most purchases, paying any local customs or taxes is the customer's responsibility. However, it has been our experience that 99.6% of the paintings arrive untaxed.
Are all your paintings hand painted? What about the quality?
Yes. All our paintings are 100% hand-painted by our professional artists. Our artists use their eyes, hands and senses to paint each art works. We only use the best materials, we import high quality oils for producing the paintings, that is why they can be well collected for several decades without any color fading. All of our artists are well educated through the professional art academy and most of them have more than 15 years artist career. The most important, we have our independent Inspection Department that control the quality of each painting before shipment. Furthermore, we provide lifetime warranty on each painting for our customers.
Do you accept special order?
Yes. We can paint any size and image. You can order other sizes and paintings not listed in our web site. Just send us a high resolution image with request size by the email: email@example.com , we will give you a quote within 12 hours.
Can I order one painting?
Sure. There is no minimum order quantity required. You can purchase as little as one painting or as many as you like.
Which payment methods do you accept?
We accept the following payment methods:
1) PayPal (http://www.paypal.com)
Our site accept PayPal payment method. PayPal is a secure and trusted payment processing service. Shop more securely online without revealing your credit or debit card information.
Our site accept credit card via Paypal. You don't need an account, also you can pay with any major credit card (including Visa, Master Card, American Express and so on) by PayPal.
3) MoneyGram (http://www.moneygram.com)
*It's quick - your money is where it's needed in just 10 minutes.
*It's convenient - with 275,000 money transfer agents around the world, you're never far away from MoneyGram.
*It's available to everyone - you don't need a bank account or credit card.
*It's easy - just visit a MoneyGram agent and complete one simple form.
Please contact us to get our detail information. Please send email to firstname.lastname@example.org
Is my private information protected?
Yes, your privacy is extremely important to us. Our website is a safe environment for anyone to visit and shop. To demonstrate our firm commitment to your privacy and security, we have developed the following privacy statement to explain our philosophy.
* We only use your email for order processing.
* We do not sell or share your information with any third parties and is committed to protecting your rights as a consumer. The information is collected for the sole purpose of making our online gallery a better place to shop.
* We have taken all possible precautions to ensure safe online ordering for our customers.
Can I track the shipping of my goods?
Yes. Once your goods is sent out, you will get a tracking number, you can use this tracking number to check your goods processing and shipping information in detail.
Can I cancel my order?
You can cancel your order within 12 hours. We will refund you a full money.
What's your return policy?
Even after approving the initial emailed photos of the painting (excluding portraits), if you're unhappy with the painting, you can return it to us for revisions. In the unlikely case that we cannot improve it to your satisfaction, we will refund you minus our actual shipping cost. We do ask however that the revisions you request not conflict with the original direction that you gave our artists. You may ask for revisions until the painting meets your expectations.
What's your After Sales Service?
If the art work is lost by the courier shipping agent, we will send you a new art work at absolutely no charge to you.